While working on your computer, have you ever confronted with Mouse Randomly Disconnecting and Reconnecting on Windows 10. Several users have reported and asked questions regarding getting rid of that concern. This issue mainly occurs with both the newer USB-format mouses and older models that are still using a PS/2 port. Although, some users are stating that the issue started to occur on installing a pending Windows 10 update.
Microsoft is reviewing this specific issue with various user reports and repair tactics. As it turns out, there are many possible culprits that are known to arouse this issue like, Power draw issue, corrupted or obsolete driver version, etc. Let’s explore all these steps one by one
Confirming if your mouse is working correctly with other devices
- Disabling Automatic USB suspend for HID Device
- Disabling USB Selective suspend via Power Options
- Downloading the latest driver version for your mouse
- Installing any pending Windows update
- Performing a System Restore
Methods to fix Mouse Randomly Disconnecting and Reconnecting on Windows 10
Following methods are available here to fix Mouse Randomly Disconnecting and Reconnecting-
1- Confirming if your mouse is working correctly with other devices
The first and foremost thing to do is making the necessary verifications to ensure that you’re not actually dealing with a faulty mouse. Further, there is also the possibility that the USB or dongle would not be working properly and which causes the disconnections. Moving ahead, just connect the mouse to another device and check if this issue is still continuing. As an alternative, you can also attach it to a smart TV or even to your Android phone including OTG facilitates. If this issue is still occurring, it means the problem is not associated with the mouse drivers. At this situation, go to the next method below for different repair tactics.
2- Disabling Automatic USB suspend for HID Device
According to several users, they succeeded to resolve the mouse disconnection issue by disabling USB suspend. This amazing characteristic lets the hub driver suspend a particular port without impacting the operations of the different ports on the hub. Selective suspensions is a beneficial feature to have enabled (especially if you want to conserve power), but it’s known to cause disconnection issues with peripherals. Therefore, during idle periods, if your mouse goes disconnect, you will be able to fix this issue by disabling Automatic USB suspend. This procedure can be done from the Power Management section of your mouse properties in the Device Manager. Here’s what you have to do-
Step-1: Press Windows key + R to launch the Run dialog box on your screen.
Step-2: Then, type devmgmt.msc and press the Enter key. This will opens up the Device Manager.
Step-3: Once it opens, locate Human Interface Devices and then expand the same. Now, from the list, choose your mouse and then right-click on the same. It will open the context menu, select Properties. For example- I’m using a Logitech mouse.
Step-4: A small wizard will appear on your screen, locate the Power Management tab.
Step-5: When you attend the following tab, uncheck the box related to ‘Allow the computer to turn off this device to save power’.
Step-6: Now, click the OK button to save the changes and reboot your PC.
Step-7: After completing the booting process, test your mouse and see if the issue has been resolved.
Even after performing the above method, if you’re still experiencing this issue, move down to the next approach below.
3- Disabling USB Selective suspend via Power Options
To disable USB suspend, it is a splendid way to do it from the Power Options menu. By using this strategy, many users have reported getting beneficiary and fixing the issue of random disconnects of the mouse. Hence, if you weren’t able to resolve this issue by using the above tactics, you can follow this procedure for a more focused approach.
Here’s a simple way to disable USB Selective suspend through Power Options menu-
- Press Windows key + R to open up a Run dialog box.
- Then, type powercfg.cpl inside the text box and press Enter. This will open the Power Options menu on the screen.
- Under the Selected plan, click on the Change plan settings link. This option associate with the power plan that is currently active
- On the next page, click on Change advanced power settings.
- When the Power Options open, scroll and locate USB settings. Once you find, expand the menu associated with it.
- Hereafter, also expand the USB selective suspend setting menu.
- Click on the drop-down menu of ‘On battery and Plugged in‘ and set both of them to Disabled.
- Now, click OK followed by the Apply button and restart your device.
- After completing the booting process, test your mouse and check if you still experience random disconnects.
On performing this procedure, if you’re still experiencing this issue, move down to the next method below.
4- Downloading the latest driver version for your mouse
Previously, you have concluded that the issue only starts while the mouse is connected to your device. Here, chances are you’re dealing with a driver issue. Windows 10 is designed to update automatically and installs the newest driver versions from your connected devices comprising peripherals. However, in reality, this doesn’t always happen.
Moving ahead we conclude that there is also a possibility of installing the wrong driver after a Windows update, and because of this, it ends up encountering disconnection issues. They attempted to escape themselves from this issue by uninstalling the current mouse driver version and downloading the latest version from the manufacturer’s website. Here’s a quick step to resolve Mouse Randomly Disconnecting and Reconnecting.
- Open the Device Manager on your device as we have discussed it earlier in this tutorial.
- Now, expand the drop-down menu corresponded to ‘Mice and other pointing devices‘.
- After that, make a right-click on the HID-compliant mouse. Form the options list, click on the Properties.
- On the Properties screen, arrive at the Driver section and click on Uninstall Device.
- When prompted a new window, click on Uninstall once again to confirm the action.
- Once you complete the procedure, open your default browser and search online for “*Mouse Model* + *Manufacturer* + driver.
- From the search results, look for the official download page.
Note: Keep in mind that the “mouse model” and “manufacturer” are simply placeholders. Replace them with the actual model and manufacturer of your mouse.
- Once it downloaded, open it and follow the on-screen guidance to perform the installation.
- After finishing it, restart your computer. Now, check if your mouse is working properly without random disconnects.
Note – If you notice more than one HID-compliant mice available there, it’s because you have attached multiple peripherals of this type to your device. Here, you have to repeat the guidance given below with each listing HID-compliant mouse. If the same issue is still occurring even after ensuring that the latest driver version, move down to the next method below.
5- Installing any pending Windows update
This specific issue can also arise through Windows 10 glitch. Microsoft introduces this update released in June 2018. Many users have reported that the random mouse disconnects terminated when they installed the Windows 10 pending updates. Here’s a quick guide to fix Mouse Randomly Disconnecting and Reconnecting.
- Press Windows key + R and hit the OK button to launch the Run dialog box.
- Then, type “ms-settings:windowsupdate” and press Enter. This will open up the Windows Update tab of the Settings app.
- When it uncovers on your screen, click on Check for updates.
- Once you complete the procedure, follow the on-screen instructions to install all pending Windows updates. In a due course, you will see a prompt to restart your device. Do it and then ensure to return to the Windows Update screen and install the rest of them.
- Start using your mouse normally and see if the issue is still bothering. If so, move down to the next method below.
6- Performing a System Restore
If you have attempted all the above methods but didn’t get a straightforward solution then there’s the problem in your Registry. Performing the ‘system restore’ will surely resolve this affected scenario. Also, several users reported and suggested that the issue can also be caused by the corrupted database. If you only started to get random disconnects recently, you should be able to restore the machine to a healthy state where the registry would not defective. Here’s a quick guide on how to do this-
- Press Windows key + R to open up a Run dialog box.
- Then, type rstrui inside the text box and press Enter to open up the System Restore wizard.
- Inside the wizard, click Next to advance to the next menu.
- Next, check the box associated with Show more restore points.
- After that, choose a dated system restore point before you started experiencing the random mouse disconnects. Click the Next button.
- At last, click on the Finish button.
Note– Keep in mind that once you complete the procedure, all changes that you made since the ‘restore point’ was saved will be lost.
Following this procedure, your computer will restart and the earlier state will be implemented at the next startup. By the end of it, your device will be reverted to the exact state it was when the restore point was created.