This post explains what possibly could have triggered Store Error 0x8007064a in Windows 11/10 and five working ways that can solve it. So, if you are encountering this error while launching Microsoft Store, downloading new apps, or upgrading the existing ones on it, go through the workarounds elaborated in this article.
What causes Store Error 0x8007064a in Windows 11/10?
This error may occur when your device meets one or a combination of the following issues on your device –
- Third-party apps interferences
- Corrupted Microsoft Store
- Missing or outdated DLL files
- Network services not working
- Stopped update, cryptographic, Microsoft Install, or other services
Store Error 0x8007064a Solutions
If you are getting an error code 0x8007064a while launching Microsoft Store or downloading/upgrading applications on it, try the below suggestions, and check if they address the problem –
1] Run Windows Store Apps Troubleshooter
The best way to resolve any error on Microsoft Store is by running the in-built troubleshooter. To troubleshoot the Store app, do the following –
- Press Win + X and choose the option – Settings.
- Go to System > Troubleshoot > Other troubleshooters.
- Locate Windows Store Apps on the upcoming screen, and hit the Run button available on it.
- Now, follow the on-screen instructions to complete the troubleshooting.
- This tool will either resolve the ongoing issue or provide a fix.
- Click “Apply this fix” and restart your PC.
- Navigate to the below path first –
Settings (Win + I) > Update & Security > Troubleshoot > Additional troubleshooters
- Find and click once on Windows Store Apps.
- When this expands, hit the option – Run the troubleshooter.
- Click Next on the troubleshooting window and follow the on-screen instructions.
I hope the error 0x8007064a resolves after this tool completes troubleshooting. If not, follow the next set of solutions discussed below.
2] Repair/Reset Microsoft Store
In case the troubleshooting doesn’t work, the problem may lie within the Store app. Windows provides an option to either repair or reset any application on its ecosystem. Attempt doing this and check if the error 0x8007064a resolves afterward.
- Press Win + I to launch Settings.
- Click Apps > Apps and Features.
- Scroll down and locate Microsoft Store.
- When found, click the three dots and choose – Advanced options.
- On the subsequent screen, come down to the Reset section and hit the Repair button first.
- Check if the error 0x8007064a resolves on your computer.
- If not, reach out to the Reset section again and this time, hit the Reset button.
Note: After repairing or resetting Microsoft Store, do restart your PC so that changes made come into effect.
3] Re-register DLL files
Many a time, errors like 0x8007064a occur just because of some missing DLL files or they have become corrupted. You may fix this issue simply by re-registering all the DLL files on your computer. Here’s how to do this –
- Press Win + X and choose the option – Windows Terminal (Admin).
- The UAC window will prompt next, click Yes to authorize opening it as administrator.
- Press Ctrl + Shift + 2 to launch Command Prompt as administrator on the terminal.
- On the elevated console, run these codes one after another. Just make sure to press the Enter key after each command –
- After you re-register the above DLL files successfully, reset the network as well by running this code –
netsh reset winsock
- Close CMD and restart your PC.
Hopefully, Microsoft Store should start working normally from the next login.
4] Check and Enable Windows Update Services
Certain update services when disabled may also trigger an error code 0x8007064a while opening Store or updating apps on it. The services might have been turned off intentionally or accidentally. Check all update-related services and enabled them (if found disabled). Here’s how to check and enable stopped services –
- Press Win + R to launch Run.
- Type “
services.msc” and hit OK.
- On the services window, look for the following services –
Background Intelligent Transfer service
Microsoft Store Install Service
- After locating a service mentioned above on the Services window, check what’s written next to it under the Status column.
- If you find any disabled, right-click on it and choose the option – Start.
- Similarly, if a service is already running, right-click on it and hit the option – Restart.
Close the Services window and restart your PC. Check if you can now install new apps or upgrade the existing ones on the Microsoft Store.
5] Revert back your system to a previous Restore Point
If none of the above workarounds address the Store Error 0x8007064a and you do have a previously generated restore point, consider reverting your system back to that state. Applying a backup on Windows PC will remove all the apps and settings that have been made after the restore point generation.
Make a note of all the apps that will be gone for sure, and proceed with restoring your device to the known backup point. Once you go ahead with this solution, there is no turning back. So, make sure to transfer all important data, files, and folders to a hard drive.
How do I find Microsoft Store in Windows 11?
By default, the Store icon is available on the taskbar. You may click on it and start using it. However, if for any reason, you can’t find this app on the taskbar, press Win +S, and search for Microsoft Store. Since this is an in-built program, you will definitely see this application in the search query.
How do I reset Microsoft Store?
Resetting Microsoft Store often resolves complex issues, and error codes. To do so, open CMD as administrator, and execute this code –
WSReset.exe. As soon as this command finishes, the Store app will start automatically.