Securing the PC with a PIN code is often recommended in order to protect it from unauthorized access. But recently some Windows 10 users reported the error code 0x8009002d when they try to sign in to their PC using PIN or Password. This error code is preventing them from login into their PC after.
Most of the time, this error code gets resolved with a simple reboot. You may require to reboot your PC several times in order to log in to your system. But the reboot can only temporarily solve the issue. There are chances that you might face the same problem again. Though the error code 0x8009002d is not so serious and will never cause your system to get crashed or lose data, still it is annoying to face the same PIN not available issue and reboot the PC several times.
Fix Pin not available error code 0x8009002d in Windows 10
To fix the error code 0x8009002d, follow the methods given below:
1. Restart your PC
As mentioned above, a simple restart can resolve the error code 0x8009002d. But this is not the permanent solution. In the case when you face this error code, reboot your system again and again until you log in to your system. Once you logged in, follow the methods given below to fix this error code permanently.
2. Remove your Ngc folder
Ngc folder holds all the files and settings of the Windows PIN option. When this folder gets corrupted or unreadable, the user might face a PIN problem. In this case, we recommend deleting everything from the Ngc folder. It will delete all the existing PINs and thus will solve the issue with Windows Hello PIN. Given below are the steps to wipeout Ngc folder:
- Press Windows icon key + E shortcut key to open File Explorer.
- In the address bar, browse the path given below:
Note: In the meanwhile, if it asks for permission, click on the Continue button.
- On the resulting page, you will see an Ngc folder. Right-click on it and delete it. If it denies proceeding, it means you need permission to perform this action.
- So, right-click on the Ngc folder and select Properties.
- In the Properties window, go to the Security tab and click on the Advanced button.
- Then click on the Change link and click Advanced.
- Click on the Find now button and then choose the account name of the administrator user from the search result.
- Now click the OK button.
- Mark the “Replace owner on subcontainers and objects” checkbox, then click Apply > OK.
- Now go back to the Microsoft folder and delete the Ngc folder.
3. Reset Windows Hello PIN
Sometimes, newly set PIN and password create conflicts, and thus the error code 0x8009002d appears. Resetting the PIN in such cases is proved to fix this issue. Here are the steps to RESET the Hello PIN:
- Click on the Start button, type Sign-in options, and select the same option from the menu list.
- In the right pane, click on the Windows Hello Pin section, and select I forget my PIN option.
- On the next page, hit on the Continue button to confirm.
- Now fill in your Microsoft accounts credentials.
- Then enter your New PIN and confirm it.
- Click on the OK button to save the changes.
This way you can reset your PIN. Now check if the error resolved.
4. Remove the current PIN
In the case when the error still persists, we recommend removing the PIN and then setting a new one. Follow the instructions given below to do so:
- Right-click on the Windows icon and select Settings.
- Go to Account > Sign-in options
- In the right pane, under the Windows Hello Pin section, hit the Remove button.
- Confirm the Final consent.
Now check if the issue resolved.
5. Disable the Sleep Mode
Though Sleep mode is essential in preserving power, it is the most probable reason for the error code 0x8009002d. Turning this Sleep mode off is reported to fix this issue. Here is the tutorial to turn off Sleep mode:
- On the right side of the taskbar, right-click on the battery icon and select Power Option.
- In the left pane, click on the Change when the computer sleeps option.
- Now using the drop-down menu, set the Put the computer to sleep option to Never for both On battery and Plugged in options.
- Click on the Save changes button.
6. Fix System corruption by running SFC
When any component that is associated with PIN is corrupted or unreadable, the users might face the error code 0x8009002d. Running SFC might help in fixing the issue. Follow the steps given below to resolve this issue:
- Open Command Prompt with admin access.
- In the open window, type the command given below and hit enter.
- Wait for the scanning process to complete.
Now restart your system and see if the error resolved.
7. Update your system
When none of the above methods works, update your Windows 10. Here is the tutorial to update your system:
- Press Windows key + I to open Settings.
- Go to Update & Security > Windows Update
- In the right pane, check for the available update.
- Now click on the Download button to get the update downloaded and installed in your system.
Restart your PC after the completion of installation. Now check if the issue solved.