Fix: We Couldn’t connect to update service in Windows 10 1809

Today, in this article, we will discuss Couldn’t connect to update service issues in Windows 10 1809. Several users are facing this trouble in their system. This bug simply halts the Windows update services displaying a pop-up error message. If you have received this error too and don’t know how to deal with it, just follow eight different ways written here to curb this out.

To avoid this issue, firstly make sure that your system is connected to the internet properly. Change in the DNS address manually, run Windows Update/ Network & Internet troubleshooter, turn off proxy setup and Restart Windows services are some of the best workarounds to solve this issue. If you are still not able to remove this trouble; try SFC command, stop third-party antivirus application or Reset the Windows Update components. Let’s move to see each one of these in more detail-

  1. Change DNS Address manually
  2. Run Windows Update Troubleshooter
  3. Run Network & Internet Troubleshooter
  4. Turn off Automatic proxy setup
  5. Restart Windows Update Service
  6. Run System File Checker Utility
  7. Reset the Windows Update components
  8. Uninstall third party Antivirus Application

Couldn’t connect to the update service in Windows 10 solution

Here is the complete step walkthrough on how to fix we couldn’t connect to the update service in Windows 10-

1. Change DNS Address manually

The Domain Name System plays a vital role to access internet services on your system. If its address is not correctly set, can cause Window Update temporarily unavailable issue. To handle this, you need to change the DNS address manually. Here is the procedure-

  • Jointly press Windows key and R to launch Run dialog box.
  • Once opened, type ncpa.cpl and press Enter. This will open the network connections window.
  • Right-click on currently using network interface icon and choose Properties.
  • From the list, select Internet Protocol Version 4 (TCP/IPv4) and double click on the same.
  • Now activate radio button Use following DNS server addresses and put the below number at the following location.
Preferred DNS server
Alternate DNS server

Couldn't connect to update service

  • Go ahead and mark on validating settings upon exit option then OK to save changes.
  • Finally, check for updates, hope now you can connect to Update Service easily in Windows 10 without having any issue.

2. Run Windows Update Troubleshooter

Windows update troubleshooter is also another possible workaround to solve Couldn’t connect to the update service in Windows 10. Here is how to proceed-

  • Right-click on the Start icon and select Settings from the list.
  • When Settings window appears up, hit Update & Security category.
  • Here tap Troubleshoot on the left pane.
  • Switch to the right-hand side and click on Windows Update.
  • Henceforth hit Run the troubleshooter button.

Couldn't connect to update service

  • This process will detect the actual problem behind the download and install of updates. When this task gets finished, Restart your system and look for the available updates.

3. Run Network & Internet Troubleshooter

Several times, Windows Update troubleshooter simply won’t help you to rectify this error. If that’s the case, try Network & Internet Troubleshooter to ensure whether this, in fact, is responsible for the trouble at hand or not. To perform this task, navigate to this path-

Windows Settings ( Windows + I )-> Update & Security -> Troubleshoot

Here move aside to right pane and click on Network Adapter followed by Run the troubleshooter option.

Couldn't connect to update service

4. Turn off Automatic proxy setup

Since this is an internet-related bug, change inside proxy setup may also be effective to solve “We couldn’t connect to the update service” problem. Here are the steps to follow-

  • Go to Cortana and type Settings. Now click on the best-matched name to open this app.
  • Once the Settings window opens up, select the Network & Internet category.
  • Hit Proxy option on the left column henceforth turn off Automatically detect settings toggle switch.

Couldn't connect to update service

  • Succeeding after press Win logo & R and type inetcpl.cpl then hit Enter.
  • Under Internet Properties option, tap Connections tab & select LAN settings.
  • Again activate Automatically detect settings followed by unchecking proxy server for your LAN option.
  • Lastly hit OK to save changes made so far. Check whether the error “Couldn’t connect to the update service” in Windows 10 has resolved or not. If not, try the next workaround.

5. Restart Windows Update Service

  • Tap Search icon and type services.msc, hit Enter to launch services.
  • Here locate Windows Update and right-click on the same.
  • On the context menu, select the Restart option.
  • Now double click on Windows Update to open its Properties.
  • There forth go under the Startup section and select the Automatic option using the drop-down menu.

Couldn't connect to update service

  • Go ahead and tap the Dependencies tab and ensure the dependency services (Remote Procedure Call service ) are also running here.
  • Click OK to save the changes.
  • After that, right-click on Background Intelligent Transfer Service in Services Window and select the Restart option.
  • Close all open windows. Again check if you can now update your Windows 10 device.

6. Run System File Checker Utility

SFC command is a great utility used to scan your system and repair any trouble if found inside system files. This File Checker command works to solve various update related problems.

  1. Type cmd in the Search box then make a right-click on Command Prompt.
  2. Select Run as administrator option from the context menu.
  3. If the UAC prompt appears up, click Yes to permit access.
  4. On Elevated command prompt copy/paste “sfc /scannow” and hit Scan Windows.
  5. Wait until it finishes at 100%. Once this procedure is completed, Restart your system. Check whether the issue gets solved or not.

7. Reset the Windows Update components

If the above fixes don’t work as bug resolver, try resetting Windows Update components. It manually refreshes Windows cache which can, in turn, fix Windows update download and installation issue. To avoid this bug, firstly stop Windows update components and its related services then follow below steps-

  • At first, open Command prompt as Administrator (discussed above).
  • On the prompt area, type below code one after another and hit Enter at the end. This process will stop the working of BITS, Windows update, and cryptographic services.
net stop bits
net stop wuauserv
net stop cryptsvc
  • At last, minimize Command prompt thereafter clear Windows update cache. To run this task, follow these steps-
  • Press Win key & R hotkey. Here in the void box, type the following path and press Enter.
  • Now select all files and folder and hit Delete button to remove them from the list.
  • Succeeding after Reset the network configurations. To do this, open Command prompt again and execute the below code one by one. Make sure to press Enter after each command.
netsh winsock reset
netsh winsock reset proxy
  • When you set Proxy Server, Restart the services which you have stopped earlier. To do this, copy & paste these codes followed by the Enter at the end of each code.
net start bits
net start wuauserv
net start cryptsvc
  • At last Reboot your Windows device and look out for Update under Settings → Update & Security → windows update.

I hope, this does solve the “Couldn’t connect to Update Service” error on Windows 10 Device.

8. Uninstall third party Antivirus Application

Sometimes the use of third-party antivirus apps on your system can create Windows update & downloading issues. Hence, if there are any such application installed on your PC, either uninstall or disable them. To perform this task, follow these steps-

  1. Open Control Panel and select Uninstall Program. It will show the list of installed programs on your system.
  2. Select the third-party anti-malware app then hit the Uninstall button.

Note: You can use the inbuilt Windows Defender app to scan viruses lying on your PC.