How to Fix Cortana not working on Windows 10 2004 [20H1]

With the onset of Windows 10 20H1 May 2020 Update, Cortana becomes an independent entity. Since this doesn’t remain a regular app, one may completely remove Cortana from the computer. If you ever want this back, just go to the Microsoft Store and download/install this virtual assistant. In this post, we discuss a few methods that can fix the Cortana not working issue on Windows 10 version 2004.

Windows featured Update is known for bugs and errors. If you have recently started facing trouble on Cortana, this implies either there occurs an issue or this app is not available in your region. The first thing users must perform is to End Cortana using the Task Manager interface. If the bug persists even after this, uninstall/Reinstall Cortana or simply restrict its opening at the Windows Startup.

Ways to Fix Cortana not working Issue on Windows 10 2004

To solve the Cortana not working issue on Windows 10 2004 [20H1], use the following workaround –

1. End Cortana Session via Task Manager

A simple Restart may solve the Cortana issue. Here are the essential steps to work upon –

  • Make a right-click on the taskbar and hit Task Manager.
  • Click More details thereafter switch to the Processes tab. 
  • Do to the right-click again on the Cortana and hit “End Task”. See the Snapshot below –

End Cortana

  • After this is over, Cortana stays disabled on Windows 10 PC.

2. Uninstall and Reinstall Cortana

Although Microsoft doesn’t create a separate GUI that displays the uninstall button, one may disable Cortana using PowerShell (Admin). Here’s how to proceed –

  • Make a right-click on the Win icon and select Windows PowerShell (Admin).
  • On the succeeding blue screen, run the following command –

Get-AppxPackage -allusers Microsoft.549981C3F5F10 | Remove-AppxPackage

Cortana not working on Windows 10 2004

  • When the uninstall completes, navigate to the Microsoft Store and re-download and install the Cortana app. Alternatively, one may use this direct link to do so. 

3. Prevent Cortana from launching during Windows Startup

In case you want to restrict the Cortana app so that it doesn’t appear during Windows startup, use the steps –

  • Jointly press Win+I to invoke the Settings app. Select Apps thereafter Apps & Features.
  • Head over to the right side and click to expand Cortana. Here, hit Advanced options as depicted below –

Cortana not working on Windows 10 2004

  • On the next screen, scroll down to the “Runs at log-in” section and turned off its toggle switch.

Disable Cortana at Startup

That’s it, I hope the above methods indeed solve the Cortana not working issue on Windows 10 device.


  1. I updated the windows recently. Now If I log in to cortana it says “cortana is not available with this account.”. But the referred account is the admin microsoft account. It also says that “The office 365 mailbox associated with this account is hosted in an unsupported location. Try signing in with your personal account.”

    I tried uninstalling and reinstalling. Did not work. I dont know why this is happening. Can you please assist me with this problem?

    • Try running the below command-line on the PowerShell (Admin) – Get-AppxPackage -allusers Microsoft.549981C3F5F10 | Remove-AppxPackage

      After the Cortana is removed, Restart PC and try downloading the Cortana visiting Microsoft Store.

      Make sure to have a proper net connection.

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