Fix – Black screen issue on Remote Desktop in Windows 10

Today, in this blog post, we analyze the reasons behind the Black Screen issue on Remote Desktop in Windows 10 along with proper solutions to fix this. Recently, several users start to face this trouble while accessing their PC remotely. This bug most probably appears after updating your existing OS to Windows 10 May 2019 Update. The Company, however, is gradually rolling out patches to fix this issue.

Usually, the Black screen issue on Remote Desktop occurs no matter which net connection you are using like WiFi, LAN, etc. This bug may become dormant for few hours after rebooting your device. However, this will come back for sure. You can update your device drivers along with disabling bitmap caches to get rid of this trouble. This bug can also appear when there is any misconfiguration in Remote Desktop Protocol connectivity. 

  1. Disable Persistent bitmap Caching
  2. Update the Display Driver

Methods to fix Black screen issue on Remote Desktop

Here are the proper workarounds to fix Black Screen bug while using Remote Desktop-

Disable Persistent bitmap caching

If you have enabled the Persistent bitmap caching option, this may arise black screen trouble while accessing your PC remotely. To fix this, just disable this option following the below steps-

  • At first, go to the Search box and type Remote Desktop Connection.
  • Once this app launches, tap the Show Option. See the Snapshot below-

Black screen issue in Remote Desktop

  • Afterward, switch to the Experience tab and un-check the Persistent bitmap caching checkbox.

Device Manager

  • In this way, you can connect to the client computer normally without facing any black screen issue while using Remote Desktop.

Recommended: Missing Taskbar on the remote desktop in Windows 10

Update the Display driver

As per Microsoft’s report, the black screen issue on Remote Desktop may also occur due to corrupt graphics drivers. Hence, you must update the GPU including Intel 4 series chipset and Device drivers to fix this problem. Here’s how to proceed-

  • Right-click on the Start Menu and select Device Manager from the list.
  • On the next window, expand the Display adapters category.

Black screen issue in Remote Desktop

  • Again, do the right-click on Intel express chipset and select the Update driver from the context menu.

Update the obsolete device drivers

  • Subsequently, choose the “Search automatically for updated driver software” option.

Update Drivers

  • This will by-default download and install the latest version of the setup file as per the respective system model.

After you finish the above task, Restart your system and check whether you find any difficulty while connecting to the remote desktop.

Soni Aryan

Soni Aryan

Soni Kumari is a tech enthusiast known for her expertise in how-to type topics and Windows troubleshooting articles. She loves exploring how to do things or tweaks in Android, iPhone, and other operating systems.